Things To Remember

Warm but no over the top:
Thanks for calling Taurus Auto Detailing - this is NAME, how can I help you?

We Connect - Oh man, you have XXX color? That I love how that looks.

We Listen - SHUT UP, listen to the words and how they say them. What story is their subconscious telling us?

We Advise - We don't sell, we help them understand what we do and how it benefits them.

We Guide - We recommend and guide them to a solution "This is what I would do if it were my car"

We Close - ASK FOR THE BUSINESS. BE CONFIDENT, ASK WITH A STATEMENT, NOT A QUESTION.

"Lets get you taken care of, I've got SAYTHEDATE, you could drop it off 9am."

REMEMBER

Patience - Remember that we are here to SERVE. They WANT to work with us, sometimes they can't always have our service IMMEDIATELY but, we can still service them.

THE PRICE IS YOUR POWER: DON'T GIVE IT AWAY. Stop quoting without knowing the story! Build the trust, bring them along, show them the way.

NO DISCOUNTS BUT WE CAN ADD VALUE: We don't offer discounts, but we always make sure that we maximize the value our customers get. We'll offer complementary window tint, interior coatings, wash kits, etc.

PROVIDE THE WHOLE SOLUTION: Its never just ONE THING. They DO want other things, they just need to be told, shown and guided to the WHY. Once you help them understand WHY, you can show them the OUTCOME.